100% Satisfaction Guaranteed
We pledge to bring you the best quality seafood from the oceans of the world, whether live, fresh, or frozen.
If, for any reason, you are not completely satisfied with your purchase, we will replace it or refund your money.
Please email Customer Service or call Toll Free 800-335-3674 within 24 hours of delivery.
Top Quality Seafood Packaged and Shipped with Care
- We ship premium quality seafood live, fresh, or frozen, whichever method provides the highest levels of freshness and taste for each particular selection.
- Our packaging is insulated with thick styrofoam designed specifically to hold each of our products in the prime condition in which they were packed.
- We use plenty of refrigerant, such as gel packs or dry ice, to keep the product fresh and cold.
- Special care is taken with our live products to ensure they arrive alive and healthy. For instance, lobsters are packed with plenty of moisture and gel pack refrigerant, creating a moist, cool environment which keeps the lobsters alive during the shipping period.
- Every order includes handling and preparation instructions, including our recipe collection.
- Each order is carefully packed by seafood experts.
- To maintain this high level of freshness we ask that someone be available to receive our shipments as soon as possible after delivery and that you store the products in your own refrigerator or freezer.
What Our Customers Have to Say
“The packaging was outstanding and the lobster was fresh and delicious. I am a believer” – Frank R., Minneapolis, MN
"Packed well. Lobsters alive and steaks and bisque frozen. Very good instructions with order" - James C. Sullivan, IN
FedEx service marks used by permission.